This was the worst customer support experience I have ever had.
After another two weeks, I eventually had to cancel my debit card so they would quit billing me. They did submit a ticket for me, but it did no good. Even the sales folks are not allowed to contact support directly. Finally, after six weeks of failed attempts, I contacted sales so that I could talk with a person.
I repeatedly attempted to contact support and got no responses. I learned later that there is a way to cancel when I still had my account, but I could not get back in to use that approach. When I wanted to cancel my dropbox account, I mistakenly thought that I could just delete my account and that would stop the billing. I used to share some video files with some friends, which required me to have a paid account.
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